Refund and Returns Policy

Last updated: June 09, 2025

At Vincaeun, we take pride in every shirt we produce — from our standard printed tees to our personalized apparel. If your order doesn’t arrive the way it should, we’ve created a simple and fair return and refund policy for all clothing items sold on vincaeun.com.

This policy applies to customers in both the United States and Morocco.

Policy Overview for Clothing Orders

1. General Conditions for Return Eligibility

To qualify for a return:

• The shirt must be returned within 90 days of delivery.

• It must be in unused, original condition, with tags, packaging, and any labels or custom elements intact.

• Proof of purchase (order number or receipt) is required.

• Applies equally to customers in both the United States and Morocco.

2. Types of Returns and Solutions

A. Return Due to Our Mistake (Damaged, Defective, or Wrong Shirt)

If you receive:

• A shirt with printing or stitching errors

• A damaged item due to shipping

• A shirt that’s not what you ordered (wrong size, color, or design)

Then:

• We’ll send a prepaid return label via email (DHL, UPS, or FedEx)

• You may choose between a replacement shirt or a full refund (including original shipping)

Applies to both U.S. and Morocco orders.

B. Return Due to Personal Reasons (Change of Mind, Doesn’t Fit, etc.)

If you simply change your mind or the shirt doesn’t fit your style:

• You’re welcome to return it, but you’ll cover the return shipping cost

• Please use a tracked courier and repack the shirt securely to avoid damage

Once we receive and verify the shirt: We’ll refund the value of the product (not including original shipping)

For customers in Morocco, the shirt must be shipped back to our U.S. return address at: 1707 S Cypress St, Brady, TX 76825, United States

3. What Shirts Are Not Returnable?

Unless faulty or damaged, we do not accept returns for:

• Gift Cards

• Final Sale or Clearance Shirts

• Custom shirts with personalized names, messages, or uploaded graphics (unless there’s a defect)

4. Return Instructions

Step 1: Submit Your Request
Email [email protected] with:

• Your order number

• Reason for the return

• Photos/videos if the shirt is damaged or incorrect

Step 2: Receive Instructions
We’ll reply within 1–2 business days with return steps. If it’s our fault, you’ll also receive a prepaid return label.

Step 3: Pack & Ship
Use the original packaging when possible and ship the shirt to: Vincaeun – Returns Department 1707 S Cypress St, Brady, TX 76825, United States

5. Refund Details

• Refunds are processed within 5 business days after we inspect the returned shirt.

• Refunds go to your original payment method (credit card, PayPal, etc.)

• You’ll get a confirmation email once completed.

• Your bank may take an extra 3–7 days to reflect the refund.

6. No Restocking Fees

We don’t charge restocking fees — no hidden costs.

7. Shipping & Processing Times

For U.S. Orders:

• Processing Time: 1–2 business days

• Delivery Time: 4–6 business days

• Carrier: USPS, UPS, or FedEx

• Cut-Off Time: Orders before 2:00 PM EST process same day

For Morocco Orders:

• Processing Time: 1–2 business days

• Delivery Time: 9–11 business days

• Carrier: DHL, UPS, or FedEx

• Tracking: Available after your shirt leaves our workshop

8. Morocco Return Policy – Additional Notes

We fully support returns from Morocco under the same terms as U.S. customers.

• If your shirt is damaged or incorrect: We’ll provide a free return label

• If it’s a change of mind: You’ll need to pay for return shipping

• Shirts must be returned to: 1707 S Cypress St, Brady, TX 76825, United States

• Refunds for Moroccan orders are processed within 8 business days after we receive the returned item

• Refunds go back to your original payment method

9. Contact us

If you have any questions, please do not hesitate to contact:

• Address: 1707 S Cypress St, Brady, TX 76825, United States

• Email: [email protected]

• Phone: +1 (325) 721-0055

• Form: Contact Us

• Support Hours: Mon–Sun: 8:00 AM-5:00 PM CST